（一）绑定电话

(1) bound telephone

当企业开通了400号码后，服务商一般会给企业提供一个帐号，企业可以通过这个帐号在线登陆400电话后台（在线400电话中心）进行号码的使用和管理。

When the enterprise has opened 400 numbers, the service providers usually provide an account to the enterprise. The enterprise can log online to the 400 phone backstage (online 400 phone center) through the account to carry out the use and management of the numbers.

使用400电话的第一步就是绑定企业内部的电话。一般来说，400电话可以绑定多部电话，比如有客户打电话过来后，如果绑定的第一个号码正在使用，则自动转到其他号码，非常方便。除了固定电话外，400号码也可以绑定手机，这样可以帮助企业在工作时间以外也不遗漏商机和业务。

The first step in the use of 400 calls is to bind the phone inside the enterprise. Generally speaking, the 400 phone can bind many phones. For example, if a customer calls, if the first number is being used, it will be automatically transferred to other numbers, which is very convenient. In addition to the fixed phone, the 400 number can also be bound to the mobile phone, which can help the enterprise do not miss the business opportunities and business outside the working time.

企业用户可以通过登录400管理后台来自行绑定手机或固定电机，需要注意的是绑定时手机号码前必须加0，固定电话必须加区号，这样才能够绑定成功。而对于需要绑定网络电话的企业来说，需要注意并不是所有的网络电话都能够绑定至400号码：目前网络电话分为两种，不透传型网络电话和大号型网络电话(即能打能接),不透传型网络电话不支持绑定在400上,只有大号型网络电话可以绑定在400上。建议由此需求的企业提前通过服务商了解自己的网络电话类型。

Enterprise users can log in 400 management background from line bound mobile phones or fixed motors. Attention should be paid to the binding of mobile phone numbers before adding 0, fixed phone must add area code, so that we can successfully bind. And the need for binding network telephone companies need to pay attention and not all are able to bind to 400 network telephone number: the telephone network is divided into two kinds, do not pass through network telephone and large type network telephone (i.e. can play, not connected) transmission network telephone does not bind on the 400 support only, large network telephone can be bound in 400. It is suggested that the companies that need it know their network phone types in advance through the service providers.

最后，如果企业在日常运营中需要修改所绑定的电话，操作也比较简单。企业用户只需要登录后台，进入后点击座席管理，在里面可以看到目前绑定的所有号码，并可以进行更改和删减等操作。

Finally, if the enterprise needs to modify the bound phone in its daily operation, the operation is relatively simple. Enterprise users only need to log in to the background, then enter the seat management, then we can see all the currently bound numbers, and can change and delete operations.

（二）后台管理

(two) backstage management

在控制后台中，企业不仅可以设置相关的号码和客服坐席，还能使用诸多400电话实用功能，比如：IVR语音导航、彩铃、短信通知、语音信箱、工号播报、来电分析、分配、通话记录、来电录音、客户信息库、满意率统计、防伪查询等数十种功能。这些功能可以在实际的400电话使用中提供很多助益，400企业热线也因此能够低成本地充当一个企业呼叫中心。

In the background, enterprises can not only set the relevant number and the customer service agent, can use many phone 400 utility functions, such as: IVR voice navigation, voice mail, SMS notification, customized ringing tone, number, distribution, broadcast call analysis, call recording, call recording, customer information database, query, statistics of satisfaction rate of security dozens of functions. These functions can provide a lot of benefit in the actual 400 phone use, and the 400 enterprise hotline can also be a business call center at a low level.