400电话是中电信，中移动，中联通三大运营商推出的一项给企业用于服务热线的一项增值业务。为企业提供一个全国范围内的唯一十位数号码，无须加拨区号，无需安装设备，只需要使用企业现有的通讯资源即可，自助通过号码管理后台绑定手机、座机、中继号等。400电话采用主被叫分摊业务，即主叫承担市话接入费，被叫承担所有来电接听费用。目前已广泛用于多行业售前售后服务咨询方面
400 telephone is a value-added service for service hotline launched by three major operators of China Telecom, China Mobile and China Unicom. To provide enterprises with a unique 10-digit number in the whole country, no need to dial area code, no need to install equipment, only need to use the existing communication resources of enterprises, self-help through the number management background to bind mobile phones, landlines, relay numbers and so on. 400 telephones use the call-by-call sharing service, i.e. the call-by-call bears the local telephone access fee, and the call-by-call receipt fee. At present, it has been widely used in consulting services for pre-sale and after-sale services in many industries.
为了便于方便您对400电话号码的使用,我们再这里介绍一些400电话使用小技巧.
In order to facilitate your use of 400 telephone numbers, here are some tips for using 400 telephone numbers.
1.传统的固话和手机相比较于400电话有一些不足.比如固话和手机只能一个人接听电话,对于同时拨打进来的客户是处于占线状态.这样您的400号码可以在后台多绑定几个电话, 摆脱电话占线的客户流失.实现有多少客户打进来就能及时沟通.
1. The traditional fixed-line telephone has some shortcomings compared with the 400-line telephone. For example, the fixed-line telephone and the mobile phone can only answer the phone by one person, while the customers who dial in at the same time are busy. So your 400-number can bind several more phones in the background and get rid of the loss of the customers who are busy with the phone. Communicate in time.
2.400号码对于拥有企业官方网站的客户来说,可以将400号码放在官网首页,既能够提示企业的品牌形象,又能够让客户对企业信任,方便的沟通提高客户咨询量.
2.400 Number can be placed on the home page of the official website of the enterprise for the customers who own the official website of the enterprise. It can not only prompt the brand image of the enterprise, but also enable the customers to trust the enterprise, facilitate communication and improve the amount of customer consultation.
3.很多客户对400电话办理之后不知道如何利用它,往往都是放在网站首页不去管了.400号码其实还有很多方式推广出去,比如400号码可以打在企业员工名片上面.或者是把号码打在产品包装上面,或者是把号码打在您企业宣传彩页上面,这些都会让号码产生客户记忆的功能.提高400号码的使用率.
3. Many customers don't know how to use the 400 phone after handling it. They usually put it on the homepage of the website. There are many ways to promote the 400 number. For example, the 400 number can be printed on the business card of the employees of the enterprise. Or the number can be printed on the product packaging, or the number can be printed on the color page of your enterprise's publicity. These will enable the number to generate the function of customer memory. Improve the utilization rate of the 400 number.
其实400号码客户如果不去多关注一下,也会导致号码话费的浪费,很多企业在办理初期都没有太多的电话量,这样到期没有使用完的话费其实都被运营商赚取了.这样也影响了客户对400号码使用体验.现在400电话行业也在转变,行业已经转型成专业性的服务行业,优先客户体验。
In fact, if 400-number customers do not pay more attention, it will also lead to the waste of telephone charges. Many enterprises do not have too much phone calls in the initial stage of processing, so the charges that are not used up at the expiration date are actually earned by operators. This also affects the customer's experience of using 400-number. Now the 400-number telephone industry is also changing, and the industry has changed. After transformation into a professional service industry, priority customer experience.