当你在拨打400电话的时候，你很可能会听到语音导航功能。简单来说，IVR语音导航功能是比语音彩铃更重要的功能，它不仅可以让你快速找到自己想要联系的部门，更可大大提升企业管理效率。
When you call 400, you will probably hear voice navigation. Simply put, IVR voice navigation function is more important than voice ring tone. It not only enables you to quickly find the Department you want to contact, but also greatly improves the efficiency of enterprise management.
400电话的IVR语音导航功能与10086的语音导航功能是十分相似，而且更有优势。普通的400电话IVR语音导航大多是设置成类似“业务介绍请按1，业务资讯请按2，......重听请按*号键，”等语音提示，然后你可以点击预定的提示接通对应的客服，由客服解答客户疑问或者返回主菜单，根据提示按其他键转到相关的部门处理，这就是400电话IVR语音导航的功能。这种功能在10086等客服系统中也被广泛应用，很好的满足了企业应对不同客户的来电咨询需求。
The IVR voice navigation function of 400 telephones is very similar to that of 10086 telephones, and has more advantages. Ordinary 400 phone IVR voice navigation is mostly set to be similar to "Business introduction press 1, Business information press 2,... Rehearse press *" and other voice prompts, then you can click the predetermined prompt to connect to the corresponding customer service, by the customer service to answer customer questions or return to the main menu, according to the prompt press other keys to the relevant departments for processing, this is 400 phone IVR voice guide. The function of navigation. This function is also widely used in customer service systems such as 1086, which satisfies the needs of enterprises to deal with calls from different customers.
简单来说，400电话IVR语音导航就是一种语音增值业务，它分为前置和后置。前置IVR是指语音先进入IVR处理，相当于有了1个简单的呼叫中心，客户在拨打400号码后能够听到事先录制好的语音，实现自动获取产品或者服务介绍等业务。如果自动语音服务不能满足主叫要求，可以按键转入人工，得到更多服务。后置IVR是指IVR与人工座席同等的位置，当人工无法满足客户入话时转IVR， 通过多方位的提示找到更适合解决问题的部门客服来为用户提供更完善的服务。
Simply put, the IVR voice navigation of 400 telephones is a voice value-added service, which is divided into pre-positioned and post-positioned. Pre-IVR refers to voice first entering IVR processing, which is equivalent to having a simple call center. After dialing 400 numbers, customers can hear pre-recorded voice, and realize automatic access to products or services. If the automatic voice service can not meet the caller's requirements, you can push the button into the manual to get more services. Post-IVR refers to the same position of IVR and manual seats. When the manual can not meet the customer's call, turn to IVR, through multi-directional prompts to find more suitable department customer service to solve the problem to provide better service for users.
400电话IVR语音导航功能比较适合部门较多，人员较复杂的企业单位，它可以通过合理的分布让拨打者迅速找到对应的部门，从而更好的服务客户，该功能可有效提升企业的管理效率，节省企业的人工成本，提升企业的品牌形象，对于企业的长期稳定发展起到了十分积极的作用，是一个值得企业应用的强大功能。
IVR Voice Navigation Function of 400 Telephone is more suitable for enterprises with more departments wufangbuc.07858.net tongdiaojd.71ix.comtongdiaoc.71ix.com tongdiaoj.71ix.comtongxianglu.71ix.comtongdiaoo.71ix.comand more complicated personnel. It can make callers find corresponding departments quickly through reasonable distribution, so as to better serve customers. This function can effectively improve the management efficiency of enterprises, save labor costs and enhance the brand image of enterprises. It has played a very important role in the long-term stable development of enterprises. Active function is a powerful function worthy of enterprise application.